Protecting At-Risk Consumers

The morning plenary session focused on how public utility commissions go about protecting at-risk customers.  Speakers included California Public Utilities Commission member Catherine Sandoval, New Orleans City Council member Cynthia Hedge-Morrell and District of Columbia People's Counsel Sandra Mattavous-Frye.
Excellent session. All panel members stressed the need for effective outreach to low income consumers about programs designed to help them and making sure consumers are aware of how to participate in the rate making process.